Cars24 Deploys AI Agents to Handle 1M Monthly Conversations
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The used-car marketplace leverages large language models to automate customer service and recover millions in abandoned sales. Cars24, one of India's largest online automobile marketplaces, has fundamentally restructured its customer engagement infrastructure by implementing conversational AI agents powered by OpenAI's technology. The deployment now processes more than one million conversation minutes monthly, marking a significant operational milestone for the company's customer service…
1Key Takeaways
- The used-car marketplace leverages large language models to automate customer service and recover millions in abandoned sales.
- Cars24, one of India's largest online automobile marketplaces, has fundamentally restructured its customer engagement infrastructure by implementing conversational AI agents powered by OpenAI's technology.
- The deployment now processes more than one million conversation minutes monthly, marking a significant operational milestone for the company's customer service….
2AIWedia Score
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3Why it matters
Coding AI shifts how fast software ships and how much human review each change needs. DEV — ML reports that the used-car marketplace leverages large language models to automate customer service and recover millions in abandoned sales.
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