Confidence Thresholds for AI Sales Agents: When Should the Agent Escalate to a Human?

1Key Takeaways

• The right question isn't "how confident is the agent" — it's "how costly is a wrong action".
• Raw confidence scores from large language models are poorly calibrated, so production teams don't hang escalation on a single percentage.
• They combine confidence signals with behavioural triggers — loop detection, sentiment degradation, explicit requests for a human — and classify every action the agent ca What this covers Why a raw confidence score is a shaky foundation Multi-signal escalation triggers….