Designing a Human-Controlled AI Voice Intake Workflow for Medical Offices

Speech recognition is the easy part of this problem. A modern voice model can transcribe a caller reliably. The harder engineering problem sits one layer above that: once you know what someone said, you still have to determine why they're calling, what data the request actually needs, whether the system is even allowed to handle that intent, which queue owns the next action, whether a human needs to join the call, which downstream system receives the resulting work item, and what happens when…