How to Fix a VAPI Voice Agent That Goes Silent After an IVR Transfer
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If you're running a VAPI voice agent in production and it goes dead silent right after navigating an IVR and getting transferred to a live person — the agent can't hear the human, even though everything worked up to the transfer — this is almost always a transport-level problem, not a prompt or config mistake. Here's how to find it and fix it. The symptom The agent dials out, navigates the phone menu correctly with DTMF tones, gets bridged to a live operator — and then goes silent. You can hear…
1Key Takeaways
- If you're running a VAPI voice agent in production and it goes dead silent right after navigating an IVR and getting transferred to a live person — the agent can't hear the human, even though everything worked up to the transfer — this is almost always a transport-level problem, not a prompt or config mistake.
- The symptom The agent dials out, navigates the phone menu correctly with DTMF tones, gets bridged to a live operator — and then goes silent.
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3Why it matters
Coding AI shifts how fast software ships and how much human review each change needs. DEV — AI reports that if you're running a VAPI voice agent in production and it goes dead silent right after navigating an IVR and getting transferred to a live person — the agent can't hear the human, even though everything worked up to the transfer — this is almost always a transport-level problem, not a prompt or config mistake.
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