If you manage a support team, you already know the real

If you manage a support team, you already know the real time sink isn't the hard problems. It's the repetitive ones. The same account lookup, the same order status check, the same copy and paste between your CRM and your ticketing tool, done dozens of times a day by every agent on your team. None of these tasks are complicated. They just take time, and they take attention away from the actual conversation with the customer. Over a week, a month, a quarter, that adds up to a real chunk of your…