Our API docs told AI agents to do the exact thing that fails
Article summary
Quick briefing — cleaned from the original RSS feed
We run a helpdesk that AI agents can operate over MCP: list tickets, read a thread, draft a reply for a human to approve. Last week a real agent paid for a call, chained it into a second call, and hit a wall. What we found underneath was embarrassing enough to write up, because I think half the "agent-ready" APIs out there have the same bug. The bug Our create_ticket tool returns this: { "ticketId" : 47 , "customerId" : 18 , "status" : "active" } And our get_ticket_context tool accepts this: {…
1Key Takeaways
- We run a helpdesk that AI agents can operate over MCP: list tickets, read a thread, draft a reply for a human to approve.
- Last week a real agent paid for a call, chained it into a second call, and hit a wall.
- What we found underneath was embarrassing enough to write up, because I think half the "agent-ready" APIs out there have the same bug.
- The bug Our create_ticket tool returns this: { "ticketId" : 47 , "customerId" : 18 , "status" : "active" } And our get_ticket_context tool accepts this: {….
2AIWedia Score
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3Why it matters
Coding AI shifts how fast software ships and how much human review each change needs. DEV — AI reports that we run a helpdesk that AI agents can operate over MCP: list tickets, read a thread, draft a reply for a human to approve.
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