Run an IT helpdesk agent with its own inbox

Internal IT email is mostly two things: password resets and "VPN won't connect." A help@ alias fills up with the same handful of requests, a human triages them by hand, copies the gist into a ticketing tool, replies with the same canned fix they sent yesterday, and the genuinely hard ones — the SSO outage, the laptop that won't enroll — get buried under the noise. The naive automation here is a script that polls a shared mailbox over IMAP and tries to guess. That works until you want the…