Using LLM for Text Classification
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We are building a zero-shot text classifier that sorts customer support tickets into categories like Billing, Technical, Account, or General. This is useful when you need classification without maintaining a fine-tuned model or labeled training data. I use Oxlo.ai because its request-based pricing keeps the cost flat even when tickets are long, and the OpenAI-compatible SDK means no new client libraries to learn. What you'll need Python 3.10 or newer An Oxlo.ai API key from…
1Key Takeaways
- We are building a zero-shot text classifier that sorts customer support tickets into categories like Billing, Technical, Account, or General.
- This is useful when you need classification without maintaining a fine-tuned model or labeled training data.
- I use Oxlo.ai because its request-based pricing keeps the cost flat even when tickets are long, and the OpenAI-compatible SDK means no new client libraries to learn.
- What you'll need Python 3.10 or newer An Oxlo.ai API key from….
2AIWedia Score
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3Why it matters
Coding AI shifts how fast software ships and how much human review each change needs. DEV — AI reports that we are building a zero-shot text classifier that sorts customer support tickets into categories like Billing, Technical, Account, or General.
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